Updates and Resources from Canopy to Manage Through COVID-19


3/31/20: Real estate services in Cabarrus County now considered essential

Cabarrus County has revised its Stay At Home Order to include real estate services (including brokerage, appraisal and title services) as essential. Read more.

3/31/20: Regarding showings, measurements, and photographs

The N.C. Governor’s Executive Order 121 includes real estate as an essential service, but it DOES NOT preempt or supersede any local order that includes more restrictive guidelines. If you are living or operating in a local area (county or municipality) with a more restrictive order on real estate activity, YOU MUST COMPLY WITH IT. Read more.

3/30/20: Canopy Real Estate Institute now offers online GENUP and BICUP courses

Take classes in real time with your favorite instructors! Read more

3/28/20: Mecklenburg County Issues Clarification and Guidance on Stay At Home Orders for Real Estate Transactions

Read more

3/27/20: Governor Cooper Orders Statewide Stay At Home Order Until April 29

Read more

3/27/20: Matrix Open House Function Suspended Immediately; Canopy MLS Adds New Virtual Open House Option

In response to local governments already enacting or starting to enact Stay at Home orders to mitigate the spread of COVID-19, and at the direction of Canopy MLS Board of Directors, Canopy MLS has disabled the ability for members to create new Broker or Public Open Houses inside of Matrix.

To help facilitate the continuation of business, Canopy MLS has added a new Virtual Open House option to the Open House function in Matrix.

Read more

3/24/20: Statement on Meck County Stay at Home Order

Working in conjunction with NC REALTORS®, a statement has been issued by NC REALTORS® President Maren Brisson-Kuester to help provide an initial interpretation of Mecklenburg County’s Stay at Home Order as it relates to real estate brokerage and property management.

You will see that there are several areas that need further clarification. We will send updates as more information becomes available.

Read the statement

3/24/20: All Association/Canopy MLS Staff Now Working Remotely

Members will be served through email and by phone until further notice.

Membership: 704-940-3110 or membership@carolinahome.com
Canopy MLS Help Desk: 704-940-3159 or support@carolinahome.com

Virtual technology and MLS training will continue. Check https://apps.carolinarealtors.com/technologytraining/.

Stay well and healthy during this time.

3/20/20: NC REALTORS® Publishes Form 790-COVID-19 Addendum to the 2T-Offer to Purchase and Contract

This Addendum allows the parties to agree to an extension of the Contract (time period to be negotiated by the parties) if circumstances arise related to the world-wide Coronavirus (COVID-19) pandemic that could make it unduly burdensome or impossible for Buyer or Seller to exercise their rights and/or perform their obligations under the Contract. This form is not required; however, it is being made available to all REALTORS® to use if appropriate in their transaction. Read more. Download the addendumLegal Q&A

3/19/20: Canopy Real Estate Institute to Offer Virtual Courses

The North Carolina Real Estate Commission (NCREC) has approved a set of temporary emergency procedures for real estate schools and course sponsors that will be effective on March 26.  Read more.

3/19/20: Canopy MLS EXTENDS 2Q 2020 MLS and/or Supra Key Fee Payment Due Date to
May 1, 2020.

We are offering an extension during these uncertain times. Please contact us at 704-940-3110 or membership@carolinahome.com with any questions.

A Message from CEO Anne Marie DeCatsye

Dear Association members and MLS subscribers,

Your health and safety are of the utmost importance to us. We are closely monitoring the spread of COVID-19 and its impact on our community. As COVID-19 is predominantly spread through close contact, we implemented precautionary measures out of an abundance of caution as recommended and directed by government and health officials and the N.C. Real Estate Commission in order to protect the health of our staff, members and students.

  • We announced that effective Monday, March 16, Canopy Realtor® Association had closed its building to members and visitors in an effort to help mitigate the spread of COVID-19. On March 24, we announced all Association and Canopy MLS staff would work remotely until further notice.

  • Canopy Real Estate Institute has suspended all in-person instruction effective immediately after the N.C. Real Estate Commission recommended that all licensed and approved schools and approved education sponsors immediately suspend all in-person instruction through April 30, 2020. Naturally, we understand the concerns and frustrations of our students and hope to have more definitive information shortly to discuss options for completing classes and how this will impact any deadlines licensees may have.

  • Business is still being conducted at the Association. We are utilizing all available technology to communicate and host meetings. Association and MLS committees have all been contacted by their staff liaisons to schedule conference calls or videoconferences. The same is occurring for the Boards of Directors of Canopy Realtor® Association, Canopy MLS and Canopy Housing Foundation.

While we all recognize that much of this is out of our control, our spirits remain positive and we know that together we are stronger.

We will continue to monitor the situation and keep everyone informed as things change. In the meantime, if you have any questions, please do not hesitate to reach out. And please stay safe!

Anne Marie

Contact Us

Membership and Accounting: 704-940-3110 or membership@carolinahome.com

Canopy MLS Support: 704-940-3159 or support@carolinahome.com

Canopy Real Estate Institute: 704-372-2984 or canopyreinstitute@carolinahome.com

Realtor® Store: 704-940-3126 or realtorstore@carolinahome.com

Canopy Real Estate Institute

The North Carolina Real Estate Commission (NCREC) has approved a set of temporary emergency procedures for real estate schools and course sponsors that were effective on March 26.

Canopy Real Estate Institute now offers online continuing-education classes for the GENUP, BICUP and elective courses!

Learn more about the online GENUP and BICUP

Learn more about online electives

Online MLS Technology Training

Learn how to use more digital tools during this time of limited in-person contact.

While we cannot offer in-person training, we have ramped up our online schedule.

Learn how you can enhance and keep your business growing with our suite of digital technology.

You can also schedule a virtual office visit (webinar-style) by emailing our Canopy MLS Broker Relations Team below.

Register for free online training

Schedule a virtual office visit

Stay Up on the Market


Position yourself as a market expert and use SAM to create fast and easy reports, charts and presentations about the current market. SAM is an interactive market analytics Web tool for custom documents, and is one of the many valuable benefits of being a Canopy MLS Subscriber.

Click here to work with SAM. You will be asked for your Canopy MLS login and password.

Watch the video tutorial.

Read the FAQs.

Questions? Email Kim Walker.

Inman Select

Are you taking advantage of your free Inman Select subscription to get the most up-to-date real estate news during this time? You can sign-up here.

Rescheduled or Canceled Events

  • Realtor® EXPO has been rescheduled for Wednesday, May 20 at the Charlotte Convention Center.

  • The April 7 Diversity Council 2020 Kick-off has been canceled.

  • The April 24 Realtors® Care Day has been canceled.

Industry Resources

NAR: Coronavirus: A Guide for Realtors®

NAR: Coronavirus Aid, Relief and Economic Security Act

NAR: Open House Guidance During COVID-19

NAR: NAR Commends Protections for Realtors®, U.S. Consumers in $2 Trillion Economic Relief Bill

NC REALTORS®: COVID-19 Status Updates

NC REALTORS®Understanding Evictions During This Time, and Other Updates

Inman News: 10 Things Every Broker Should Be Doing to Weather the Storm

Government Resources

City of Charlotte: COVID-19 Updates

Mecklenburg County Health Department: COVID-19 Info

N.C. Department of Health and Human Services: COVID-19 Response in N.C.

Centers for Disease Control (CDC): Coronavirus (COVID-19)